Loungofly Shipping Policy

At Loungofly, we’re dedicated to getting your favorite pop culture-themed backpacks, wallets, apparel, and accessories to you quickly, safely, and with full transparency. This Shipping Policy outlines all details related to delivery options, costs, timelines, tracking, and more—so you know exactly what to expect from the moment you place your order to when it arrives at your door.

1. Shipping Destinations

We ship to fans around the world, with coverage including:

  • Domestic Shipping: All 50 United States, Washington D.C., Puerto Rico, Guam, and the U.S. Virgin Islands.
  • International Shipping: Most countries worldwide (exceptions include regions with strict import restrictions or limited carrier service—enter your address at checkout to confirm eligibility).
  • Note for Military Addresses: We ship to APO/FPO/DPO addresses via USPS Priority Mail; delivery times may be extended due to military processing.

2. Shipping Costs & Free Shipping Eligibility

Shipping costs are calculated based on your delivery location, order weight, and selected shipping method. You’ll see the exact cost before completing checkout—no hidden fees. We also offer free shipping on qualifying orders to reward our fans:

Domestic Shipping (U.S.) Rates

For domestic orders within the United States, we offer three shipping methods. Standard Shipping typically costs \(4.99 for orders with a total value under \)50, while orders totaling \(50 or more qualify for free Standard Shipping. Expedited Shipping is available for \)9.99 for orders under \(50, and \)5.99 for orders of \(50 or more. Overnight Shipping is an option for \)19.99 for orders under \(50, and \)14.99 for orders of $50 or more.

International Shipping Rates

International shipping rates vary by destination. For example, standard international shipping to Canada starts at \(12.99, to the U.K. and EU starts at \)19.99, and to Australia and Asia starts at \(24.99—final costs are calculated at checkout based on your specific destination and the weight of your order. Additionally, we offer free international shipping on all orders with a total value over \)100. Please note that free international shipping does not include customs duties, taxes, or import fees, which are the responsibility of the customer.

3. Order Processing Time

Before your order ships, it goes through a quality check and preparation phase to ensure accuracy:

  • Standard Orders: Processed within 1–2 business days of order submission (excludes weekends, holidays, and high-volume periods like Black Friday/Cyber Monday or major fandom release events).
  • Pre-Order Items: Processing time is clearly listed on the product page (e.g., “Ships in 2–3 weeks”). You won’t be charged until the item is ready to dispatch, and we’ll send an email notification when your pre-order ships.
  • Custom/Personalized Items: If applicable, add 3–5 business days to processing time for customization (details on the product page).

4. Delivery Timelines

Delivery times begin after your order ships (not the date of purchase) and may vary by location:

  • Domestic: Standard Shipping delivers within 3–5 business days, Expedited Shipping within 2–3 business days, and Overnight Shipping within 1–2 business days. Remote areas (e.g., Alaska, Hawaii, rural regions) may add 1–2 extra business days to any of these timelines.
  • International: Standard international shipping typically takes 7–14 business days for delivery (may be longer due to customs clearance, which is beyond our control). Express shipping (if available for your destination) delivers within 3–5 business days—you can select this option at checkout for time-sensitive orders.
  • Delays Beyond Our Control: We’re not responsible for delays caused by carrier issues (e.g., weather, labor strikes), customs holds, incorrect shipping addresses, or public holidays in your destination country.

5. Order Tracking

We want you to stay updated on your order’s journey—here’s how to track it:

  • Tracking Confirmation: Once your order ships, we’ll send a shipping confirmation email with a unique tracking link (from our carrier: USPS, UPS, DHL, or local postal partners for international orders).
  • Account Tracking: Log into your Loungofly account, navigate to “Order History,” and select your order to view real-time tracking updates.
  • International Tracking Note: Tracking may be limited once the package leaves the U.S.—if the link doesn’t show progress, contact your local postal service (they’ll have updates once the package enters your country’s postal system).

6. Missing or Lost Packages

  • Marked “Delivered” But Not Received:
  1. Check with neighbors, building management, or secure drop-off locations (e.g., mailrooms, porches) — carriers often leave packages in safe spots.
  2. Contact your local postal service or carrier (using the tracking number) to confirm delivery details.
  3. If the package is still missing, email us at [email protected] within 3 days of the “delivered” date—we’ll file a claim with the carrier and assist in locating it.
  • Lost in Transit: If the carrier confirms your package is lost, we’ll offer a full refund or free replacement (your choice) once the carrier’s investigation is complete (typically 5–7 business days).

7. Incorrect or Incomplete Shipping Addresses

  • If You Provide an Incorrect Address:
  • If the package is returned to us due to an invalid address, we’ll email you to confirm the correct details. You’ll be responsible for reshipping costs (unless the error was ours).
  • If the package is delivered to the wrong address due to your mistake, we cannot issue a refund or replacement—we recommend contacting the carrier directly to redirect the package (fees may apply).
  • How to Avoid Errors: Double-check your shipping address (including apartment numbers, zip codes, and country) before completing checkout—small typos can cause significant delays.

8. Customs, Duties, and Import Fees (International Orders)

  • Responsibility for Fees: Loungofly does not cover customs duties, taxes, or import fees—these are imposed by your country’s customs office and are the responsibility of the customer.
  • Understanding Fees: Fees vary by country and order value—check with your local customs authority before ordering to estimate potential costs.
  • Refusals Due to Fees: If you refuse a package because of customs fees, the package will be returned to us. You’ll be charged for return shipping costs (deducted from your refund, if applicable), and a 15% restocking fee may apply.

9. Shipping Restrictions

Certain items may have shipping restrictions due to size, weight, or local regulations:

  • Oversized Items: Large backpacks or bulk orders may require additional shipping fees (noted at checkout).
  • Prohibited Regions: We cannot ship to countries where import of pop culture merchandise is restricted (check our website’s “Shipping Restrictions” page for updates).

10. Contact Us for Shipping Questions

If you have questions about your order’s shipping status, delivery, or need help with a tracking issue, reach out to our support team:

  • Email: [email protected] (we respond within 24–48 business hours, excluding weekends and holidays).
  • Account Messages: Send a direct message via your Loungofly account under “Contact Support.”

At Loungofly, we know waiting for your fandom gear can be tough—we work hard to get your order to you as quickly as possible, and we’re here to help if anything goes unexpected.