Loungofly Terms of Purchase

These Terms of Purchase (“Terms”) govern your purchase of pop culture-themed backpacks, wallets, apparel, and accessories (the “Products”) from Loungofly.com (the “Website”). By placing an order on the Website, you agree to be bound by these Terms, as well as our Privacy Policy, Shipping Policy, and Refund Policy (all available on the Website). Please read these Terms carefully before making a purchase.

1. Order Placement & Acceptance

Order Submission: When you submit an order through the Website, you are making a binding offer to purchase the selected Products at the listed price. All prices on the Website are quoted in United States Dollars (USD), and this is the sole currency accepted for payment.
Order Confirmation: After submitting your order, you will receive an automated email acknowledging receipt of your order (the “Order Acknowledgment”). This does not constitute acceptance of your order. Loungofly reserves the right to accept or reject your order (in whole or in part) for any reason, including but not limited to: product unavailability, pricing errors, suspected fraud, or incomplete/incorrect order information.
Order Acceptance: Your order will be deemed accepted once we send a second email confirming that your order has been processed and shipped (the “Shipping Confirmation”). At this point, a binding contract between you and Loungofly for the purchase of the Products is formed.

2. Pricing & Payment

Pricing Accuracy: All Product prices on the Website are subject to change without notice, but we will charge the price listed at the time you submit your order (unless there is a pricing error, in which case we will notify you promptly and offer to cancel or adjust the order).
Payment Methods: We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure payment methods as displayed at checkout. By providing payment information, you represent and warrant that you are authorized to use the payment method and that the information provided is accurate.
Payment Processing: Payment will be processed at the time your order is confirmed for shipping (not at the time of order submission). If payment is declined, your order will not be processed, and we will notify you via email to resolve the issue.

3. Shipping & Delivery

Order Processing Time: All orders are processed within 1–3 business days of order submission (excluding weekends, holidays, and high-volume periods such as major fandom release events or sales). We will notify you via email if there is a delay in processing your order beyond this timeframe.
Delivery Timeline: Once your order is shipped, you can expect delivery within 6–12 business days from the date of the Shipping Confirmation. This delivery timeframe applies to all orders worldwide, regardless of the destination.
Global Free Shipping: Loungofly offers free shipping on all orders worldwide, with no minimum order value required. There are no additional shipping fees, surcharges, or hidden costs for delivery to any destination.
Shipping Details: For more information on order tracking, missing packages, or address corrections, please refer to our Shipping Policy.

4. Returns & Refunds

Return Eligibility: You may return any unused, unworn, and undamaged Products (with original tags, packaging, and accessories intact) for a refund or exchange within 60 days of the delivery date. Final Sale items (marked as “Final Sale” on the product page) are non-returnable and non-exchangeable.
Return Process: To initiate a return, please contact our customer support team at [email protected] with your order number, the name of the Products you wish to return, and a brief reason for the return. We will provide you with step-by-step return instructions, including a prepaid return label (for all locations worldwide, no return shipping fees apply).
Refund Processing: Once we receive and inspect your returned Products (typically within 3–5 business days of delivery to our warehouse), we will process your refund. Refunds will be issued to your original payment method, and you can expect the funds to appear in your account within 5–10 business days (timing may vary slightly based on your bank or payment provider).
Refund Exceptions: Refunds will not include any original shipping fees (though Loungofly offers global free shipping, so this exception typically does not apply) and will be based on the original purchase price of the returned Products.

5. Product Availability & Descriptions

Availability: Product availability is displayed on the Website (e.g., “In Stock,” “Pre-Order”). We strive to maintain accurate inventory levels, but occasionally, a Product may be out of stock after an order is placed. If this occurs, we will notify you via email and offer to either cancel the order (with a full refund) or substitute the Product (with your consent).
Product Descriptions: We make every effort to provide accurate descriptions, images, and specifications of Products on the Website. However, colors, sizes, and details may vary slightly from the actual Product due to factors such as monitor resolution or manufacturing variations. Loungofly does not warrant that Product descriptions or images are error-free.

6. Pre-Orders (If Applicable)

Pre-Order Terms: For Products marked as “Pre-Order,” the expected shipping window will be displayed on the product page. Payment for pre-ordered Products will be processed at the time of order submission (to secure your reservation).
Pre-Order Fulfillment: We will ship pre-ordered Products within the stated shipping window. If there is a delay in fulfilling a pre-order, we will notify you via email with an updated shipping timeline. You may cancel a pre-order at any time before it ships, and a full refund will be processed within 5–10 business days.

7. Cancellations & Modifications

Order Cancellations: You may cancel an order only if it has not yet been shipped. To cancel an order, contact us at [email protected] with your order number. If the order has already shipped, you will need to follow our return process (outlined in Section 4) to return the Products for a refund.
Order Modifications: Once an order is submitted, we cannot guarantee that we can modify the order (e.g., change the Product, update the shipping address). If you need to modify an order, contact us immediately at [email protected]—we will do our best to assist, but modifications are subject to order processing status.

8. Intellectual Property

All content on the Website, including but not limited to Product designs, logos, images, text, and pop culture-inspired motifs, is the intellectual property of Loungofly or its licensors. You may not reproduce, distribute, modify, or use any of this content without prior written permission from Loungofly.

9. Limitation of Liability

To the maximum extent permitted by law, Loungofly shall not be liable for any indirect, incidental, special, or consequential damages arising from or related to your purchase or use of the Products (including but not limited to lost profits, delay, or inconvenience). Loungofly’s total liability to you for any claim arising from these Terms shall not exceed the total purchase price of the Products in your order.

10. Governing Law & Disputes

These Terms shall be governed by and construed in accordance with the laws of the State of , United States, without regard to its conflict of laws principles. Any dispute arising from or related to these Terms or your purchase shall be resolved through good-faith negotiation first. If negotiation fails, the dispute shall be submitted to binding arbitration in , California, in accordance with the rules of the American Arbitration Association.

11. Changes to These Terms

Loungofly reserves the right to update or modify these Terms at any time. When we make changes, we will revise the “Last Updated” date at the bottom of this page and post the updated Terms on the Website. Your continued use of the Website or placement of orders after the changes take effect constitutes acceptance of the updated Terms. We encourage you to review these Terms periodically.

12. Contact Us

If you have any questions or concerns about these Terms of Purchase, please contact our customer support team:

Email: [email protected] (we respond within 24–48 business hours, excluding weekends and holidays)
Website: Visit the “Contact Us” page on Loungofly.com for additional support options.